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Returns

  1. Seaton Sports cannot accept returns on customised goods. Please see below for further details.
  2. Please note there is a strict no returns policy on all base layer/under-shirts and bottoms due to them being an under wear product.
  3. Please note there is a strict no returns policy on all “clearance” and “sale” items.
  4. To return uncustomised items that are without printing or embroidery, you must contact us within 14 days of receiving the goods in order for us to consider your request.
  5. Seaton Sports Ltd will not accept any returns after 14 days of you receiving the items.
  6. All accepted returns may be subject to an administration and restocking fee equal to 20% of the value of the goods being returned.
  7. Goods cannot be returned without a returns authorisation number from Seaton Sports Ltd, items returned without a Seaton Sports Ltd Returns Authorisation Number will result in your return being refused and any costs incurred by you or us as a result you  will be liable for.
  8. All goods must be returned within 5 working days of receiving our return authorisation number.
  9. Where an order is cancelled after the Goods have already been dispatched the costs of returning Goods will be borne by you.
  10. All goods that are accepted for return must be unworn and in the original condition that they were sent from Seaton Sports Ltd including the original packaging and original labels attached. If items are returned without the original tags or packaging Seaton Sports Ltd will not accept them as fit for resale and no refund will be given.
  11. The above provisions do not affect your statutory rights.

Customised Items
  1. Seaton Sports Ltd are unable to accept returns on any products that have been personalised which include printing and embroidery.
  2. Seaton Sports Ltd will review cases where a product is faulty or damaged, this will include the garment or item alone and not include the customisation of the garments.
  3. Any issues with printing or embroidery that is different to what has been approved, or, a defect is present on the printing or embroidery. In these cases please contact your Seaton Sports Ltd and we will aim to sort this is issue. Seaton Sports hold the right to amend the defected printing or embroidery, if this fails then Seaton Sports will replace the defected item.
    In rare cases where an item is no longer available Seaton Sports will offer an alternative product or refund the defected item via the payment method provided.
  4. The return of goods is the customer’s sole responsibility and we encourage all customers to use an insured and tracked service to send items back such as Royal Mail recorded or Special Delivery.
  5. Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). Where Seaton Sports Ltd have asked for a product to be returned and it is then deemed to be faulty Seaton Sports Ltd shall cover the cost of the return postage up to a maximum of £8.00. If the return postage exceeds this price, please contact Seaton Sports Ltd directly before sending items back.